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Customer Service Director
The customer service director guarantees customer satisfaction and brand loyalty. At the head of a team, he administers and develops a service with high added value. His/her job is to adapt existing structures to deliver, among other things, an efficient and reactive after-sales service. It is also his/her responsibility to develop communications tools that will improve interactions with end clients. The customer service director also takes care to establish a competitive price policy. Knowing how to manage complex relations that involve several sites, this managerial professional has a degree in company management in addition to excellent knowledge of the luxury sector and a minimum of 5 years’ experience in a supervisory position.
- Master’s degree in management, (bachelor’s + master’s) 5 years – see university business programmes – a minimum of 5 years’ experience in a similar position, knowledge of timepieces and their production environment.
- Master of science degree from HES-SO (University of Applied Sciences, Western Switzerland) in business administration, (bachelor’s + master’s) 5 years – see management schools – a minimum of 5 years’ experience in a similar position, knowledge of timepieces and their production environment.