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Cultural Council - Distribution and after-sales service

The point of sale is the interface with the end customer. The retailer or brand has direct contact with the future wearer of a fine watch.

Whether for one or several brands, the point of sale is a representation of the values of fine watchmaking. The customer must receive impeccable service, delivered with professionalism and empathy.


Coordinator

Pascal O. Ravessoud

Secretary-General of the Fondation de la Haute Horlogerie Cultural Council


Holder of an MBA from Business School Lausanne, Pascal joined Harry Winston in 2000 as PR & events manager, and later head of communications for the Timepieces division. In 2007 he moved to the Fondation de la Haute Horlogerie as a marketing/development director. Currently in charge of coordinating the activities of the Foundation’s Cultural Council, he also oversees the development of the FHH's cultural activities in the markets. Pascal is a member of the academic committee for the Masters in Luxury Management at the Geneva School of Business, Business School Lausanne and Sup de Luxe in Paris, where he lectures.


Experts // Europe

Fabio Bertini

External partner at Pisa Orologeria, Italy


Fabio Bertini began working at F.lli Pisa, his uncle’s store, as a young boy in the early 1970s. He acquired experience as a Clock repairer and in the technical aspects of horology before joining the sales desk, then the management of various aspects of the business, including after-sales service. After serving as general manager of Pisa Orologeria in Milan for some Two decades, he continues to contribute to the development of this foremost watch retailer as an outside partner.


Gian Luigi Cavalli

Director of Gübelin Zürich, Switzerland


Gian Luigi Cavalli began his career in the watch industry with Jim Gerber Fine Timepieces, where he was partner in 2001 and 2002. For the past five years, he has worked at Gubelin as director of Gubelin Zurich, an important name in luxury retail. Gian Luigi is also CEO of Gruppo Marchesi Cavalli. He holds a Masters in Law from Freiburg University.


Laurent Picciotto

Founder of Chronopassion, Paris, France


Founder of the Chronopassion store in Paris, ambassador for the Fondation de la Haute Horlogerie, creator of the first ever Hublot boutique, and a former shareholder in Richard Mille, Laurent Picciotto is an internationally acclaimed expert in timepieces, a passion he inherited from his father. He showed the full measure of his extensive knowledge as master of ceremonies at the 2009 and 2010 Grand Prix d'Horlogerie de Genève.


Experts // Asia

Daniel Chan

Founder and managing director of Paragon International Limited, Hong Kong


Daniel Chan is the founder and managing director of Paragon International Limited and has over 20 years' experience in the luxury watch industry. Paragon is the main operator of Cartier boutiques in Mainland China. Daniel sits on the board of directors of Po Leung Kuk, one of the most important charity organisations in Hong Kong, established over 135 years ago. He was previously chairman of the Federation of Hong Kong Watch Trades and Industries Limited.


Michael Tay

Executive Director of The Hour Glass Limited, Singapore


Executive Director of The Hour Glass Limited and a graduate of Oxford Brookes University with First Class Honours, Michael has acquired diverse experience in the watch industry. He serves on the boards of the National Heritage Board, STPI and Platform Projects, institutions which are engaged in the visual arts and heritage sectors. He is also the chairman of Mercy Relief, an international humanitarian NGO.


Experts // Americas

Terry Betteridge

CEO of Betteridge Jewelers, United States


Terry Betteridge represents the fifth generation of a family whose association with the finest jewellery and silverware dates back to the 1700s in Birmingham, England. As CEO of the company, he has helped turn Betteridge into One of the leading jewellery designers and retailers in the world. Today, Betteridge has stores in Greenwich, Palm Beach, Vail, Aspen and Southampton, and a truly global clientele. Terry has been featured in articles in The New York Times, The Wall Street Journal and Vanity Fair.


Steven Kaiser

Founder of Kaiser Time Inc. consultancy and executive recruiting firm, United States


Steven Kaiser began his career with Baume & Mercier, rising to CEO of Baume & Mercier, USA from 1993 to 1998. For the past 15 years, Steven has built Kaiser Time Inc. into a large consulting and executive recruiting firm in the watch industry. Steven is a leader in industry organisations including the Twenty Four Karat Club of New York, Jewelers Vigilance Committee, Jewelers Security Alliance and American Watch Association. He is a US delegate of the Fondation de la Haute Horlogerie.


Lane Schiffman

Vice President of Schiffman's and of Shreve & Co, United States


Biography coming soon...


Experts // Middle East

Nailesh Khimji

Director/shareholder of the Khimji Ramdas Group of Companies, Oman


Back home in Muscat since 2007, Nailesh Khimji is a keen student of world economic and community affairs. He is a director/shareholder of the Khimji Ramdas (KR) Group of Companies, One of the largest groups in Oman and prominent in luxury retail. He is currently associated with the OCCI's Economic Committee and various international organisations, including the Entrepreneurs Organization, Young Arab Leaders and the World Economic Forum Young Presidents' Organization.


Abdul Hamied Seddiqi

Vice Chairman of Ahmed Seddiqi & Sons, Dubai


Abdul Hamied Seddiqi began his career at the Ministry of Foreign Affairs in Abu Dhabi as the main liaison for various government ministries. Currently serving as the vice chairman of Ahmed Seddiqi & Sons, he oversees the company’s expansion and has, throughout his career, developed and fostered valuable partnerships with principle brands and strategic partners. Abdul Hamied has been appointed Ambassador for fine watchmaking by the FHH for the Middle East. He sits on the board of various companies and government organisations.